EASE ETHICS QUALITY SUPPORT

Effective Date: 26-02-2024

Thank you for shopping at Natal’s Publication!

This Return and Refund Policy applies to purchases made on our website https://natalspublication.com/ (the “Site”). Please read this policy carefully before making a purchase.

1. Returns

We accept returns within 7 days of the purchase date for physical books. To be eligible for a return, your book must be unused, in the same condition that you received it, and in its original packaging. You must provide proof of purchase (e.g., order confirmation or receipt) when requesting a return.

2. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If your return is approved, a refund will be processed to your original method of payment within 3-5 business days.
  • If your return is rejected, we will provide a reason for the rejection, and the item will be returned to you promptly.

3. Exchanges

We do not offer exchanges at this time. If you wish to exchange a physical book, you may return the original item for a refund and place a new order for the desired item.

4. Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Items damaged due to misuse or negligence
  • Items without original packaging
  • Items marked as final sale or clearance

5. Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Damaged or Defective Items

If you receive a damaged or defective physical book, please contact us immediately at [contact email] with details of the issue. We will work with you to arrange for a replacement or refund as soon as possible.

7. How to Initiate a Return

To initiate a return, please contact us at [contact email] with your order number and reason for the return. We will provide you with further instructions on how to proceed.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at natalspublication@gmail.com or at the following address:

Natal’s Publication
C12/5, Unche Par, I.P. Extension, New Delhi, 110092

Thank you for shopping at Natal’s Publication!